Not happy with it? Return it. It’s easy! If you are not completely satisfied with your purchase, you may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price if returned within 90 days of purchase, less shipping and handling for online orders, for all new, non-worn product. If you don’t have your receipt, or it has been longer than 90 days since your purchase, we will exchange the item for current selling price. For your convenience, we accept returns for items purchased online by mail and also at any Smile Baby retail or outlet store in Canada, details below.
In-Store Returns or In-Store Exchanges
Any item purchased at a Company-owned Smile Baby retail or outlet store, along with eligible Smile Baby items purchased online (those not marked ‘Return by Mail only’), may be returned or exchanged at any Company-owned Smile Baby retail or outlet store in Canada. Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.
Refunds with an Original Sales Receipt, Gift Receipt or Packing Slip
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, gift receipt or packing slip, returned within 90 days of purchase. After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange Refunds for purchases made by credit card may only be credited back to the original card used.
Returns or Exchanges Without an Original Sales Receipt or with an Original Sales Receipt paid with a merchandise credit
For the return of items purchased in one of our Company-owned stores in which you do not have a receipt, Smile Baby can look up the original purchase transaction using your Rewarding Moments information, physical address or email address. If the transaction is located, it will be processed as a return with a receipt. If we are unable to locate your receipt, we will be happy to offer a merchandise exchange at the current selling price.
A one-time price adjustment for items purchased will be honored if you call us within 14 days of purchase. Please call us at 705-561-4980 (toll free) or 972-265-4128 from 7am-12am daily (except holidays) for assistance. You may also receive a price adjustment in Smile Baby Company-owned stores within 14 days or purchase in-store or online. Please have your receipt available.
Smile Baby are committed to providing you with quality products. Any product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our Consumer Affairs department at 705-561-4980 Monday-Friday 8am-4:30pm to make arrangements to return the item to us by mail.
For any product with a quality defect, please fill out and submit this form. You can also email us at email@example.com.
Online Returns and Exchanges
For the fastest return processing, review our complete return policy and prepare your return label using our interactive return tool online at smilebabyshop.com/returns. Complete the form on the reverse side of your packing slip, and enclose it with your merchandise. Mail your shipment to:
Attn: Returns Processing
55 Regent Street unit A , Hawkesbury ,
ON K6A 1E6 , Canada
Note: we cannot process returns purchased from our retail stores by mail.
Once we receive shipment, we’ll issue a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund.
For exchanges it will be necessary for us to process your exchange as a refund and reorder. For fastest service, please contact us at 705-561-4980 to place your reorder and we will waive the regular shipping charge. When we receive your return, we will credit you at the time. If applicable, prepaid label fees apply.