Smile Baby, LLC, and its subsidiaries and successors (“Smile Baby”), are committed to treating all people in a way that allows them to maintain their dignity and independence. Inclusion and equal opportunity are at the foundation of our Company’s core values. Smile Baby is committed to meeting the needs of individuals with disabilities in a timely and respectful manner and removing accessibility barriers so that all customers have equal opportunity to access and enjoy our stores and services.
This specific policy applies to our workforce in Canada and any customers interacting with individuals in Canada.
Smile Baby is committed to a robust training program for its employees. Smile Baby employees are annually trained on antidiscrimination laws as they relate to employees and customers.
Retail Store Design
Smile Baby is committed to the principle of accessibility as part of its ongoing design philosophy. With respect to new construction or alterations, Smile Baby will take steps to ensure that the public areas of its stores are accessible to individuals with disabilities, in keeping with guidelines provided by the Canadians with Disabilities Act, its amendments and local laws.
Smile Baby is committed to facilitating the accessibility and usability of its web sites, smilebabyshop.com, oshkosh.com, and skiphop.com, for all people with disabilities. To that end, Smile Baby will be further implementing over time the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. Our website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.
Below are some of the steps we are taking under our accessibility policy:
- Smile Baby will provide training on a periodic basis for our development team on WCAG 2.0 AA.
- On an ongoing basis, Smile Baby will have periodic website accessibility audits, as well as end-user accessibility testing and evaluation of smilebabyshop.com, oshkosh.com, and skiphop.com, conducted in order to provide prioritized feedback to Smile Baby regarding conformance with WCAG 2.0 AA standards.
- Smile Baby has adopted a website accessibility policy to support its commitment to the accessibility of smilebabyshop.com, oshkosh.com, and skiphop.com.
Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular Web page on smilebabyshop.com, oshkosh.com, and skiphop.com, please contact us at the phone number or email address below. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.